Privacy Policy

When you create a SendKudos account we collect the information you give us directly — your name, email address, username, and profile details. If you set up payouts, we collect the bank account, mobile money, or identity verification (KYC) details required by our payment processors and by law.

When a fan sends a tip or backs a campaign, we collect the tipper's name or handle, the amount, currency, and any public message they choose to leave — we do not store full card numbers ourselves; card and transfer details are handled directly by our payment processors: Paystack for Naira payments and Stripe for other currencies and for memberships.

When a fan joins a creator's membership, we collect the details needed to run the subscription (their account, the plan, and billing status); their card details stay with Paystack or Stripe.

A fan can also follow a creator with just an email address, without an account. We collect that address only after they confirm it with a one-time code we email to them, and we use it to send them that creator's new posts in an occasional email. Every such email has a one-click unsubscribe link, which removes the address from every creator it followed. We never give the address to the creator.

Videos you upload are processed and stored by our video provider, Mux. The chats a creator lists on their page are links to groups in other apps (WhatsApp, Telegram, Discord, Slack); we do not see or store the messages in them, and we do not keep a record of who opens a link. Items in a creator's Shop are links to other websites; those sites have their own privacy practices and we don't control them. We may add tags such as utm_source=sendkudos to those links so the creator can see that a visit came from their SendKudos page; the tags contain no personal information.

We also collect basic technical data automatically — device type, browser, IP address, and pages visited — to keep the service secure and to understand how it's used.

We use your information to:

• Operate your creator page, process tips, and run payouts to your bank or mobile money account.
• Verify your identity where required for payouts or fraud prevention.
• Send transactional emails — new tip notifications, payout confirmations, security alerts.
• Send the emails people ask for: one-time confirmation codes, and a weekly summary of new posts from the creators they follow. Creators and followers can switch these off in Settings or with the link in the email.
• Improve the product and diagnose issues.
• Comply with legal, tax, and anti-money-laundering obligations.
• Keep SendKudos safe: photos and video you publish, including members-only content, are screened by an automated safety service for sexual or otherwise prohibited content, and may be reviewed by our team if they are flagged or reported.

We share the minimum data necessary with the vendors that make SendKudos work: Paystack (Naira payments and payouts), Stripe (payments in other currencies and memberships), Mux (video hosting), Resend (sending email), Supabase and Vercel (database, file storage and hosting), Upstash (abuse prevention), analytics tools, and an automated content-safety service that screens uploaded images and video frames. These vendors are contractually required to use your data only to provide their service to us. We do not sell your personal information.

Your public creator page — display name, bio, and the tips or campaign progress you choose to make visible — is, by design, visible to anyone with the link.

We use essential cookies to keep you signed in and to remember preferences like your dashboard theme. We use a small number of analytics cookies to understand aggregate usage of the site; you can control cookies through your browser settings.

We keep account and transaction records for as long as your account is active and for a reasonable period afterward to meet tax, accounting, and fraud-prevention obligations. You can request deletion of your account at any time; some transaction records may be retained where required by law.

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these rights, contact us using the details below.

We use industry-standard safeguards — encryption in transit, access controls, and regular reviews — to protect your data. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

We may update this policy from time to time. If we make material changes, we'll let you know by email or through the dashboard before they take effect.

Questions about this policy or your data? Email us at privacy@sendkudos.ng.